SHIPPING AND RETURNS
- S$4 flat rate
- Free local shipping with min. $45 spend
Please contact us immediately at firstname.lastname@example.org. For change of delivery address requests, we can change the address at any time before the order has been dispatched.
Most of the time, the courier takes 1-2 business days to process your shipment status. If the tracking number still does not work, please email email@example.com and we will sort it out for you.
We are based in Singapore.
RETURN AND EXCHANGE
Due to hygiene purposes, we do not allow refund or exchange of non-electrical products. However, if you have received a defective or a different product from the one you've ordered, we're sorry! Please email us immediately at firstname.lastname@example.org with your order no. and pictures of the damaged/wrong product. We will attend to your concern and arrange to send you a new product free of shipping asap.
1 for 1 exchange within 14 days (from receiving date)
Please email us at email@example.com with your order no. and picture/video of the damaged/wrong device. We will attend to your concern and arrange to send you a new device free of shipping asap Our exchange policy does not apply to:
- Products that do not have any indication of warranty
- Non-electrical product
- Purchases not made directly from JAM HOCl official website, online store, or social media platform
- Alteration or modification to the product
- Unauthorized repair to the product
- Misusing/Unethical damage done to the product